You will receive a refund after you submit a claim at support@printingcenterusa.com and your claim is approved by PrintingCenterUSA. This generally takes 4-7 business days. If your claim is approved, then please allow additional time for the refund to be processed through your bank. You will only be refunded the approved amount.
Please refer to our Terms and Conditions for more information.
Call us or email your CSR. We would just like to know why. If you have not received a proof (PDF or hard copy) we will happily cancel your order and provide a refund. If you have received a proof, please realize time and effort has been expended on your project and a $35 cancellation fee will be charged. You may also be responsible for paying for work done to your order before cancellation.
If you are cancelling your order because you are unhappy with the service or product you received please contact your CSR or ask to speak with a manager. We like to do everything we can to make you happy even if you have to cancel your order.
To cancel an order, contact us immediately at 800-995-1555. We will determine what production steps have already been completed and the charges incurred. There will be a $35 minimum cancellation fee.
Depending on the quantity of your repeat order, we may have printed your order on a different press than your first order. This can cause a slight color discrepancy. However, PrintingCenterUSA makes every effort to keep our presses calibrated and to ensure your product achieves the industry standard for pleasing color.
At PrintingCenterUSA, if there is a problem, we will do our very best to get in contact with the customer right away. This will begin with emails but may result in phone calls if there is no email response. Please be diligent in your response time, because it may end up delaying your in-hand date.
If you are not satisfied with your order, you can submit a claim by emailing info@PrintingCenterUSA.com and a representative will get back to you within one business day. Please refer to our Terms and Conditions for more information.
If you received products with press marks, then you most likely included them in your design files and approved your proof with the crop marks in them. Please review your PDF very carefully to prevent errors such as this from happening. If you have concerns about bleeds, trim lines, and safety lines, contact your CSR or TSR.
To ensure you are saving your PDF files correctly, please refer to your File Saving tutorials for the following programs: InDesign, Illustrator, Photoshop, Canva, Publisher, and Word.
PrintingCenterUSA’s prepress department does everything within their power to notify the customer of File Errors such as bleed, size, resolution, etc. PrintingCenterUSA must receive consent from the customer to move forward with the production of products that have these issues. Production will not begin until proof approval and all payments have been captured.
If a reprint has been approved by PrintingCenterUSA, then we will reprint your order with your original art files within the same turnaround and shipping timeframe. For example, if your original turnaround time was 3 days, then your reprint turnaround time will also be 3 days.
