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Can I mail my files to you?

Yes. You can send in a disc or a USB containing your file, contact information, and Estimate Number to the following address: 117 9th St North, Great Falls, MT 59401

Please keep in mind that mailing in your files will affect your project timeline. Production of your project does not begin until after we have received your files, you have approved the provided proof, and your payment has cleared.

How long will my artwork files be saved in my account?

PrintingCenterUSA tries to store your file for up to one year, but we highly recommend that our customers save their files on their own.

PrintingCenterUSA reserves the right to delete storage of any supplied files at any time, at will, with or without cause or notice to you. PrintingCenterUSA is not responsible to store any supplied files for any period of time. PrintingCenterUSA recommends that you store any files that you wish to have access to or use at any point in the future. PrintingCenterUSA will make reasonable efforts to ensure that files stored by PrintingCenterUSA are not released or provided to any other parties except the user, or with the user’s explicit agreement in writing. Please refer our Terms and Conditions for more information.

Why did I get a notification about errors in my file?

All print-ready files get a 45 point inspection by both a computer and a human to ensure the best possible quality. If we do happen to find a problem, we will notify you via email. After your order has been placed, a PDF proof will be prepared and the notification for the proof will be sent to you via email within 2-6 business hours. If our checklist finds errors in your files, you will be notified of them when you receive your proof. If you would like to make changes to your art file, you will have to reject your PDF proof and upload your corrected files. Please refer to the File Preparation section to help resolve any errors with your files.

Are certain file formats better to upload than other file formats?

PrintingCenterUSA requires that your files be uploaded as a single PDF file. PDF files set up with the PrintingCenterUSA color profile and PDF presets require the least amount of manipulation from our prepress department. Please refer to the File Saving section for more information on how to provide us with a Print-Ready PDF.

We can also accept TIFF, .JPEG, .INDD, .PSD, .AI and .EPS file formats if you cannot save your file as a PDF.

Will I receive a proof before my order is printed?

We will send you whichever type of proof you requested when you placed your order, either an electronic PDF proof or a hardcopy proof. Business card proofs are only sent if requested. Online Design orders are approved at the time of order, but a proof can also be selected at checkout for an additional cost.

Be sure to double check your proof for any errors. Are the pages, including blanks in the right order? Do all bleeds extend to the edge? Are borders correct? Are there any typos? Are your photographs the correct resolution?