Tag: FAQ Ordering Body

• In the event of any cancellation, you approve a cancellation fee, plus any extra chargeable amount for the work done or costs incurred by PrintingCenterUSA up to that point.
• Any time period of 21 days lapsed may constitute an automatic cancellation brought forth by PrintingCenterUSA and will also include a cancellation fee of $35.00.
• The customer will receive notice of such cancellation 5 days prior to the cancellation and will have the opportunity to discuss and finish the order within those 5 days. After 5 days, any refunds or charges will be processed, and the customer will receive the final notice of cancellation.
• At any time PrintingCenterUSA reserves the right to cancel an order when we deem the files do not meet our requirements for print ready files, with or without any attempt to have the files corrected or re-submitted by the customer.
• At the discretion of PrintingCenterUSA we may choose to cancel an order for any reason with or without cause. In such instances a cancellation fee will not be applied. Charges for work done to that point may apply.

Please refer to our Terms and Conditions for more information.

Some of the most common reasons your order was cancelled are:

• At any time, PrintingCenterUSA reserves the right to cancel an order when we deem the files do not meet our requirements for print ready artwork. In these circumstances, PrintingCenterUSA may cancel your order with or without any attempt to have the files corrected or re-submitted
• The order request made was beyond our ability
• Your order contains content that violates our terms and conditions (See Adult Content in our Terms and Conditions)
• Any time period of 21 days lapsed without contact may constitute an automatic cancellation brought forth by PrintingCenterUSA and will also include a cancellation fee of $35.00
• At the discretion of PrintingCenterUSA we may choose to cancel an order for any reason with or without cause. In such instances a cancellation fee will not be applied. Charges for work done to that point may apply.

Please refer to our Terms and Conditions for more information.

You will receive a refund after you submit a claim at support@printingcenterusa.com and your claim is approved by PrintingCenterUSA. This generally takes 4-7 business days. If your claim is approved, then please allow additional time for the refund to be processed through your bank. You will only be refunded the approved amount.

Please refer to our Terms and Conditions for more information.

Call us or email your CSR. We would just like to know why. If you have not received a proof (PDF or hard copy) we will happily cancel your order and provide a refund. If you have received a proof, please realize time and effort has been expended on your project and a $35 cancellation fee will be charged. You may also be responsible for paying for work done to your order before cancellation.

If you are cancelling your order because you are unhappy with the service or product you received please contact your CSR or ask to speak with a manager. We like to do everything we can to make you happy even if you have to cancel your order.

To cancel an order, contact us immediately at 800-995-1555. We will determine what production steps have already been completed and the charges incurred. There will be a $35 minimum cancellation fee.

Depending on the quantity of your repeat order, we may have printed your order on a different press than your first order. This can cause a slight color discrepancy. However, PrintingCenterUSA makes every effort to keep our presses calibrated and to ensure your product achieves the industry standard for pleasing color.

At PrintingCenterUSA, if there is a problem, we will do our very best to get in contact with the customer right away. This will begin with emails but may result in phone calls if there is no email response. Please be diligent in your response time, because it may end up delaying your in-hand date.

If you are not satisfied with your order, you can submit a claim by emailing info@PrintingCenterUSA.com and a representative will get back to you within one business day. Please refer to our Terms and Conditions for more information.

If you received products with press marks, then you most likely included them in your design files and approved your proof with the crop marks in them. Please review your PDF very carefully to prevent errors such as this from happening. If you have concerns about bleeds, trim lines, and safety lines, contact your CSR or TSR.

To ensure you are saving your PDF files correctly, please refer to your File Saving tutorials for the following programs: InDesign, Illustrator, Photoshop, Canva, Publisher, and Word.