Why did I not receive a picture of my files upon uploading?
When your files are uploaded, a thumbnail image of your product (or program icon if you uploaded a native file) will populate along with the name of your file. This is the only picture of your file you will see until you receive your proof. However, some files uploaded are not supported by our preview feature. If you uploaded a Photoshop (.psd), Publisher (.pub), or Word (.doc), then you may not see your thumbnail preview. Contact your TSR representative for help.