Why did some of the products I received show press and crop marks?
If you received products with press marks, then you most likely included them in your design files and approved your proof with the crop marks in them. Please review your PDF very carefully to prevent errors such as this from happening. If you have concerns about bleeds, trim lines, and safety lines, contact your CSR or TSR.
To ensure you are saving your PDF files correctly, please refer to your File Saving tutorials for the following programs: InDesign, Illustrator, Photoshop, Canva, Publisher, and Word.